Frequently Asked Questions
Customer Service
We have customer service agents standing by 10 hours per day to serve our customers. We’ve also compiled our most frequently asked questions under the headings listed on the left. If these don’t answer your question, please don’t hesitate to contact us:
- Customer Service: 1 (310) 933-4880
- Customer Service: 1 (818) 806-3880
- Toll Free Customer Service: 1 (866) 744-8284
- Toll Free Sales/New Orders: 1 (866) 902-7813
- By Email: Support@TalkBoxMe.com
- By Mail: TalkBox LLC, 13659 Victory Boulevard, Box 340, Valley Glen, California 91401 USA
Pinless Long Distance Questions
What is the TalkBox Pinless Long Distance service?
TalkBox Pinless Long Distance service is a long distance/overseas calling service which, unlike calling cards, does not require callers to dial 10 to 12 digit PINs every time they attempt to make a call. The caller just has to dial the access number followed by destination telephone number.
Is there need to change my current telecom service provider to use TalkBox Pinless Long Distance?
No. TalkBox Pinless Long Distance can be used from any phone and there is absolutely no need to change local telecom service carrier. By using the using the TalkBox Pinless Long Distance access numbers, you are basically “dialing around” your current long distance carrier.
Where does TalkBox offer residential or business long distance service?
TalkBox offers pre-paid residential or business long distance service anywhere in the contiguous 48 states through either local access or 800 telephone numbers that you dial from your home phone. There are a growing number of markets, such as the NY Metropolitan Area, where TalkBox can offer 1+ residential service. Please contact us for a current list of areas where we can provide this service.
Can I recharge my pre-paid account online?
Yes, you can recharge your TalkBox accounts online or by telephone.
How do I use this service from our cell/mobile phone?
Dial access number, enter your PIN if prompted, then dial destination number. For domestic calls, dial 1 + area code + number. For international calls, dial 00+ country code + number.
How do I avoid calls going to our mobile provider?
Block your international long distance from your mobile provider. If the call drops, do not redial or press** or send twice. From your mobile phone you must dial 00 + country code to avoid charges. Restrictions apply.
Are there charges to use TalkBox access numbers?
That depends on whether you have signed up for a toll-free access plan or a local number access plan. If you have signed up for the toll-free access plan, then you will not incur additional charges for dialing the toll-free access number. If you have signed up for the local number access plan, then you may incur additional charges for dialing access numbers if they are outside your local calling area.
Will having caller ID blocked on my phone affect my TalkBox Pinless Long-Distance Service?
Yes. If you are having problems with TalkBox Pinless Long Distance, make sure you do not have caller ID blocked on your phone. We need caller ID to recognize your phone and let you make a call.
Why do I get charges for calls that don’t ring?
If you encounter this problem, please contact our customer service for credit.
Need more help?
If after reading these questions you need more help, please contact us.